FAQs

Your questions answered! If you can't see the answer to your question, please contact us by using the form on our Contact Us page or contact your Local Branch.

Who can buy from Connect?

We welcome both trade & public, either in branch or online.

Where can I find out more information regarding click & collect and delivery?

Please see our Collection & Delivery Information page.

What are your branches opening hours?

Our branch opening hours differ slightly. Please see Our Branches for more information.

How do I apply for a Connect account?

Simply download one of our application forms found on our Apply for an Account page, fill in your information and return via email or in-person to your local Connect branch.

How do I connect my online account?

Follow the steps here. You will need your account number and access to the main email address already provided for your account.

I'm interested in working for Connect. How can I get more information and apply?

Please refer to our Careers page for information about our vacancies.

How do I make a complaint?

Your feedback always helps us to improve. Please send your feedback by using the form on our Contact Us page.